Help Center

Open a listing, tap Buy now, and pay securely by card. You’ll get an order confirmation email right away. Your card is authorized at checkout (a pending charge appears on your statement) and is only actually captured when the seller commits to the order — either by printing the shipping label or when you confirm pickup.

At checkout, your card gets a pending authorization — like the deposit a hotel takes when you check in. Your bank reserves the amount but doesn’t actually charge you yet.

The pending charge becomes a real charge when:

• For shipped orders — the moment the seller prints the shipping label.
• For local pickup — when you click Confirm pickup after meeting the seller.

Until one of those happens, your card hasn’t been charged. If 5 days pass without the seller shipping (or you confirming pickup), the authorization is released automatically and you owe nothing.

No. You pay the listing price, shipping, and applicable sales tax — that’s it. No buyer fees and no service charges.

See our Sell on Axelnest guide for the full walkthrough — account setup, listing, connecting Stripe for payouts, shipping, and getting paid.

Yes — if the order hasn’t shipped yet (or, for local pickup, hasn’t been confirmed yet), you can cancel it directly from your Purchases page. Because your card is only authorized (not actually charged) until the seller commits to the order, cancellation simply releases the pending charge — you were never charged and the listing goes back on the marketplace.

Once the seller has printed a shipping label, the order is in motion and can no longer be cancelled. If something’s wrong once it arrives, see Hassle-Free Returns.

Your payment is held while the item is in transit. Once delivered — or, for local pickup, once you confirm receipt — you have 3 days to request a return if anything’s wrong. If the carrier never marks the item as delivered after 14 days, our team will step in to help. If you and the seller can’t reach a resolution on a return, we’ll mediate fairly. See Protected Transaction for full details.

1. Request a return from your Axelnest account within 3 days of delivery.
2. Once the seller approves, print a return label instantly right from your Axelnest dashboard.
3. Drop it off at any USPS or UPS location.
4. Get refunded once the seller confirms the item has been received in its original condition.

Return shipping is paid by the buyer, and the cost is shown before you print the label. Your refund is the item price minus the return shipping cost.

Shipping is paid by the buyer and appears as a line item at checkout, before you commit. The seller prints the label right from their Axelnest dashboard — no extra steps, no third-party logins. For returns, return shipping is also paid by the buyer.

Yes. Message a seller directly from any listing to ask about sizing, condition, photos, or anything else before you buy. Open communication helps everyone feel confident about the transaction.

Yes! Our marketplace is open to figure skating families across the United States. Our rink information currently focuses on Utah, but we’re growing — tell us where you skate and what would help most.

• Stripe secures all payments with bank-level encryption and fraud screening.
• Funds are held until the buyer confirms receipt, so sellers can’t be paid for items that aren’t delivered.
• Axelnest mediates disputes between buyers and sellers for fair outcomes.

If you ever notice suspicious activity — a listing that seems off, a message that feels wrong — report it so we can take a closer look.

We’d love to hear from you. Axelnest is built by skating families, for skating families. Email support@axelnest.com or use our Contact Us form to share ideas, requests, or anything on your mind.

On the sign-in screen choose “Forgot password?” and we’ll email you a reset link.

You can review our Privacy Policy and Terms of Service anytime. They cover what data we collect, how it’s used and protected, and the rules for using Axelnest.

• Email support@axelnest.com — we typically respond within 1–2 business days.
• Use the Contact Us form.
• Check this Help Center for answers about buying, selling, payments, shipping, and returns.